Refund policy
We accept returns within 30 days of delivery for most items purchased from ALPNR.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition with all tags attached
- In original packaging
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Downloadable products
How to Initiate a Return
To start a return, please contact us at alpinersupprt@gmail.com with your order number and reason for return. We will provide you with return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [your email]. We will arrange for a free return and provide a full refund or replacement at no additional cost.
Exchanges
We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
Questions
If you have any questions about our return policy, please contact us at alpinersupprt@gmail.com